PhoneExchange Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.phone.exchange (the "Site"). This site is owned and operated by PhoneExchange Pty Ltd. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of PhoneExchange Pty Ltd and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts

• You are solely responsible for your account and its security and privacy.
• You will keep your personal information accurate and up to date.

We reserve the right to suspend or terminate your account if you violate these Terms and Conditions.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee their quality or accuracy.

Links to Other Websites

Our Site may contain links to external sites. We are not responsible for their content or policies.

Indemnity

You agree to indemnify and hold harmless PhoneExchange Pty Ltd and affiliates from any claims or legal actions arising from your use of the Site.

Applicable Law

These Terms are governed by the laws of the State of Victoria.

Severability

If any part of these Terms is invalid under law, the rest remain in effect.

Changes

These Terms may be amended from time to time. We may notify you by email or post updates on the Site.

Contact Details

Melbourne: 0424 895 545

Sydney: 0405 472 615

Email: info@phoneexchange.com

Terms of Use

1. Selling Devices

• By sending a mobile device, Customer agrees to these Terms.
• Customer declares lawful ownership of the device.
• If the device is lost/stolen/counterfeit, Customer forfeits all rights to it.
• Devices must be backed up and factory reset before sending.
• We are not liable for damage during delivery — Customer must ensure safe delivery.
• Online quotes are not final — technicians may change the offer based on inspection.
• PhoneExchange may rescind any online offer at any stage.

2. Buying Devices

• Buying implies acceptance of the warranty policy shown online and in store.
• All devices come with a 3-month warranty from purchase.
• Warranty may include repair, exchange, or full refund at our discretion.
• Device must be factory reset before return. Locked devices void warranty.
• Physical damage (LCD, water, screen) voids warranty.
• Customer must inspect the device before purchase.
• All core parts (motherboard, RAM, camera) are genuine. Replaceable parts may not be original.
• No change-of-mind refunds — only case-by-case at our discretion.
• Receipt is required for any warranty or refund request.
• We do not guarantee water-proof functionality.
• Repairs include 3-month warranty, limited to repaired part/module.
• Customer must back up personal data before repairs. Risk is inherent in repair jobs.
• Water-proofing may be lost after repair.