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Warranty & Return Policy

Every pre-owned phone from Phone Exchange includes a 6-month warranty. This warranty may be fulfilled through repair, exchange, or refund — as deemed appropriate by Phone Exchange.

Hardware Guarantee

Covers defects in genuine internal components like motherboard, camera, RAM

Repair Services Available

We also offer in-house repairs for your device. All repaired parts come with a 6-month warranty.

Physical Damage Exclusions

Damage such as cracked screen, LCD, water ingress is not covered

Hardware Warranty

Coverage for core parts and repair warranty

  • Genuine core parts: motherboard, camera, RAM
  • Component failure due to normal use
  • Power supply and charging system issues
  • Display and screen malfunctions
  • Audio and speaker problems
  • Button or sensor failures
  • Warranty covers repaired parts for 3 months

Warranty Exclusions

These are not covered under any circumstance

  • Physical damage (screen glass, LCD, water damage)
  • Locked or not factory reset phones
  • Damage caused by unauthorized modifications
  • Issues resulting from misuse or abuse
  • Wear and tear from normal usage
  • Loss or theft of the device
  • Cosmetic damage that doesn't affect functionality
  • Waterproof function loss after repair

How Warranty Service Works

1

Reset Phone

Ensure the phone is factory reset and not locked before return

2

Submit Claim

Provide receipt and reason for warranty claim

3

Repair or Exchange

Phone Exchange will decide on repair, exchange, or refund

4

Return to You

Device will be returned once service is completed