FAQ

Frequently Asked Questions

Are your phones unlocked?

Yes. Every device is fully unlocked and works with all Australian carriers including Telstra, Optus and Vodafone.

What battery health can I expect?

We guarantee a minimum of 90% battery health on refurbished devices. A brand-new battery can be added at checkout.

What do the condition grades mean?

We use six grades: Brand New, Premium, Like New, Excellent, Good and Fair. Full details are on each product page under Condition Grading.

How fast is shipping?

Free express shipping Australia-wide, typically 1–3 business days. Same-day pickup is available at our Sydney and Melbourne stores.

Can I return my device?

Yes — 30-day hassle-free returns. See our Returns policy.

Do you buy phones?

Yes — get an instant quote on our Sell My Phone page or visit a store.