Privacy Policy

Phone Exchange respects your privacy and handles personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

Contact details, delivery address, payment confirmation, and — when selling or trading in a device — seller identification and device IMEI details as required of licensed second-hand dealers.

How we use it

To process orders, provide warranty support, meet our legal obligations as a licensed dealer, and (only if you opt in) send marketing updates.

Data on traded-in devices

All devices we buy are securely wiped before resale. Please back up and factory-reset your device before sending it to us.

Contact

For privacy enquiries or to request access to your data, contact us via the Contact page.